Customer Service

Claims Representative

If you are a high performer who delivers more than what is expected, provides excellent service by understanding customer needs, enthusiastically supports change, takes responsibility for your own development then we want to hear from you.

Who you are

  • CIP or FCIP designation or willing to pursue.
  • Experience in residential, commercial and agricultural property and casualty insurance.
  • Experience adjusting complex fire and environmental claims, including large loss.
  • Knowledge of agri-business and commercial operations is an asset.
  • Self-starter. Detail oriented, well organized and decisive professional with strong analytical and negotiation skills.
  • An innovative thinker.
  • An agile professional excelling in a fast-paced environment.
  • Responsive to urgency.
  • Exceptional oral and written communication skills and excellent interpersonal skills.
  • Proficient with various MS office applications.
  • Sound morals, ethics and confidentiality with the ability to develop trusting and effective working relationships.
  • Consistently a role model with professional behavior, positive and passionate attitude.
  • Ability to work well independently with minimal supervision, or as part of a team.
  • Valid Ontario Driver’s License and access to transportation.

What you’ll be doing

  • Adjustment of simple and complex residential, commercial and agricultural property and casualty claims.
  • Evaluating claims by conducting thorough investigations; determining coverage and validity of claims, interviewing and communicating with insured, claimants and witnesses; scene investigations.
  • Quantification of claims by documenting scope of damages, extent of injury and associated expenses.
  • Maintaining accurate records based on company standards and procedures
  • Conduct field investigations as required for exposure and within account guidelines parameters
  • Identify liability exposures, recommend investigation required for exposure, and prepare & execute action plans.
  • Assess exposures, recommending and maintaining proper reserves
  • Accurately and efficiently manage the all file payments, within specified timelines
  • Preparing reports and negotiating settlements.
  • Effectively identify and pursue subrogation.
  • Effectively communicate with insured members and broker partners throughout the claims process
  • Provide consistently high level of service to insureds and brokers
  • Keep current on industry trends, relevant legislation, and best practices

Apply Now

Trillium Mutual commits to maintaining and promoting a culture that is inclusive and welcoming to all peoples.

We believe a workforce that is diverse, and that improves its understanding of various cultures, backgrounds and experiences, is in a better position to serve its members.

Drop files here or
Max. file size: 50 MB.

    Don't see the job you're looking for?

    Submit your resume. We’re always on the lookout for exceptional talent and will consider you for future opportunities that match your skills and expertise. Take the first step towards your next career move today!

    Send an Email