Compliments & Complaints

Commercial Insurance

Have a compliment or a complaint – we want to hear from you!

Trillium Mutual prides itself in providing excellent service to our members. Your feedback will help us to continue to meet this standard. Please tell us your story!

Have you had a recent experience with a claims adjuster, risk technician, or any other staff member that you would like to tell us about? Have you recently used one of our meeting rooms? – please fill out our Customer Satisfaction Survey.

If we haven’t met your expectations, we welcome the opportunity to try and make it right.

First, please call your broker or agent to review your concern.

If your inquiry still remains unresolved, or you want to talk it through with Trillium, please call us at 1-800-265-3020 and ask to speak to any member of our management team.

If you wish to escalate further, please contact our Ombudsman;

Tracy MacDonald
Trillium Mutual Insurance Company
495 Mitchell Road S.
Listowel, ON N4W 0C8
Tel:  1-800-265-3020 ext. 5779


Please submit your complaint in writing including;

We will respond to you within 30 days with the company’s final position.  If you are still dissatisfied with the company’s final position, you can pursue the complaint further by contacting:

Financial Services Commission of Ontario (FSCO)
5160 Yonge Street Box 85
Toronto, ON M2N 6L9
Phone:  (416)-250-7250
Toll Free:  1-800-668-0128
TTY:  1-800-387-0584
Fax:  (416)-590-7070


FSCO regular business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Its main reception area is located on the 17th floor.

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