Joe Dietrich C.I.P.
President & CEO
Joe joined one of Trillium Mutual’s legacy companies, Formosa Mutual Insurance Company in 1982.
In his present position, President and CEO, he is responsible for the overall organizational performance and is accountable to the Board of Directors. His primary responsibilities include the oversight of strategic planning; corporate governance; political advocacy and community and industry relations.
Joe graduated from Centralia College of Agricultural Technology in 1979 and after a brief career in the banking industry; he joined the company in 1982. He earned his Chartered Insurance Professional designation with the Insurance Institute of Canada in 1987. During his tenure with the company he has served in a number of underwriting and leadership positions. Joe became CEO of Formosa Mutual in 1996 and was appointed the inaugural President and CEO of Trillium Mutual Insurance Company in 2004.
Joe has served on a number of industry committees within the industry. He has also served on the Board of Directors of the Canadian Association of Mutual Insurance Companies and was the Chair of the Board in 2007-2008. He is currently a Board member of The Fire Mutuals Guarantee Fund and the National Association of Mutual Insurance Companies, the largest property and casualty insurance trade association in North America.
Joe and his wife Monica reside in Walkerton, Ontario.
Mike Virley F.C.I.P., C.L.A.
Vice President of Member Services
Mike joined Trillium Mutual Insurance in December 2011. In his present position as Vice President of Member Services, Mike is accountable for service delivery to Trillium Members through Underwriting, Claims, Risk, Legal, Branding and Broker Partnerships.
Mike graduated from Conestoga College with a Diploma in Law and Security Administration in 1985 having begun his insurance career with Gore Mutual Insurance as a loss adjuster in 1984.
In 1986 Mike moved to North Waterloo Farmers’ Mutual as a loss adjuster and attained his Chartered Insurance Professional designation in 1987. In 1988 Mike joined a boutique independent adjusting firm eventually becoming a partner/proprietor of Gray, McHugh, Virley Insurance Adjusters Inc. In 1991 Mike attained his Fellow Charted Insurance Professional designation as well as earned a Diploma in Business Administration from Wilfrid Laurier University.
In 1994 Gray, McHugh, Virley Insurance Adjusters Inc. was purchased by what is now Crawford and Company (Canada) Inc. In 2004 Mike earned his Chartered Loss Adjuster designation with the Canadian Independent Adjusters Association.
Previously in his career Mike has held the Certified Fire and Explosion Investigator, Certified Fire and Explosion Investigator Instructor and Certified Fraud Examiner designations.
Mike’s most recent position with Crawford prior to joining Trillium Mutual Insurance Company was as Manager of four Branch Claims Services offices in South Western Ontario as well as an Executive General Adjuster with Crawford’s Global Technical Services Division.
Mike and his wife live in a rural setting outside Moorefield, Ontario.
Tracy MacDonald, B.A., F.C.I.P.
Vice President of Corporate Services
Tracy joined Trillium Mutual Insurance in January 2015 as Vice President of Corporate Services. In this capacity, Tracy is accountable for the financial strategy, overall planning, coordination and continuous development of Trillium Mutual Insurance. This includes the Finance, Enterprise Risk, Central Administration, Business Information Technology, Big Data, Reporting and Innovation activities.
Tracy graduated from the University of Guelph with a Bachelor of Arts degree in Economics in 1993. Following graduation, she started her insurance career at Formosa Mutual Insurance as a multi lines claims adjuster. While a claims adjuster, she attained her Chartered Insurance Professional designation in 1994 and her Fellow Chartered Insurance Professional designation in 1996. From 1997-1999 she served as Claims Manager at Formosa Mutual.
In 1999, Tracy joined Economical Insurance and held a number of leadership and management positions in claims between 1999 and 2012. Tracy held the position of regional claims manager for all lines of claims across five Economical branch locations in Ontario. From 2012-2013, Tracy led operations for the national commercial property Express team. During this period, Tracy attended Queens School of Business obtaining an Advanced Executive Certificate in General Management.
From 2013-2015, prior to joining Trillium, Tracy worked in the Economical Insurance legal department as part of a multi-functional team responsible for the strategic planning of major corporate initiatives.
Tracy and her husband live in Waterloo with their two daughters.
Pam Murray, C.H.R.L., G.I.E.
Director Of Human Resources
Pam joined Trillium Mutual Insurance Company in 2008. In her present position of Director of Human Resources, Pam’s responsibilities include the overall leadership of the Human Resources strategy including areas of: employee relations, recruitment/selection, salary/benefit administration, education and training, organizational development performance review, legislated employment issues, and occupational health and safety. Pam is a seasoned HR Professional with 20+ years of experience. Prior to joining Trillium, Pam held leadership positions both in the private and public sectors. Pam earned her Human Resources Certificate from Conestoga College in 1998. In 2005, she attained her designation as a Certified Human Resources Leader and has completed the General Insurance Essential Program through the Insurance Institute of Canada.