Trillium Mutual Insurance Company is committed to creating an accessible organization that respects the dignity and independence of people with disabilities by removing barriers for people with disabilities whether they work at Trillium or do business with us. In working towards this goal, Trillium will strive to provide support for, and facilitate the accommodation of individuals with disabilities so that all may share the same level of access to our services.

Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005. The first of these, which became law in 2008, are the Accessibility Standards for Customer Service (Ontario Regulation 429/07).

The second standard, called the Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) became law in 2011. This regulation includes accessibility standards for Information and Communication, Employment, Transportation and the Design of Outdoor Public Spaces.

Learn more about how Trillium is working to comply with the requirements under each of these standards (below).

Trillium values feedback to monitor and improve our services and experiences as we strive to meet the needs of individuals who access our services and facility. Feedback can be provided by submitting an Accessibility Feedback Form (below).

If requested, Trillium will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner. Requests can be directed to:

Trillium’s Director of Human Resources

Fax: (519)291-1800

Learn more about what customers can expect from us: